A deposit of 50% or more of the total cost of the order confirms and holds a reservation. The deposit is non-refundable, but is transferable to another cake or another date. The remainder of the payment is due no later than 14 days before the event. Late or no payment is subject to cancellation. Late payments may result in substitutions or modifications to the original order. Payment in full may be required if order is placed less than 2 weeks in advance. In the event of unforeseen circumstances, such as Acts of God, military deployment, etc., we will consider refunds on a case by case basis.